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The Company
A Sonim customer since 2019 and located in Washington D.C., the GW Medical Faculty Associates Department of Emergency Medicine (DEM) provides emergency patient care to three hospitals, educates the next generation of health professionals, and provides a wide range of innovative emergency medicine consulting services.

The Challenge
The EMS team at the DEM supports the medical needs of events in Washington D.C. that range in size from single provider to National Security Events, as well as concert venues, sport venues, and museums. The department needed a device that could stand the test of time and was specifically designed to work in austere environments.

“Being a private EMS agency, we do not have the funding to support the purchase of high dollar radios,” said Derek Andresen NRP, MS, Director of Innovative Practice at the DEM. “Nor would we be able to tap into the jurisdictional 800mhz system. Therefore, a phone that can function like this type of system, plus give us a hot spot to enable our EMR for our tablets and laptops, and lastly, a phone if needed.”

When researching devices, Andresen was primarily focused on IP rating. “It’s important that we have a phone that can be disinfected,” said Andresen. “Especially now with COVID-19, we must be able to douse the devices in chemicals frequently to keep them as clean as possible.”

Andresen’s team was also in need an ultra-loudspeaker and push-to-talk functionality. Specifically, the team wanted a device with a side microphone option, as Andresen has found this works well for EMS environments.

The Solution
“We chose the Sonim XP8 because it is rugged, simple, has a long-lasting battery, accessories, and is purpose built,” said Andresen. “We can count on Sonim. They’re also an Android driven device, so there is a familiarity already. We got LMR, hot-spot, and a phone all in one package that does not break easily and is dependable.”

Healthcare workers need mobile solutions that work as hard as they do and the Sonim XP8 does just that. The XP8 keeps teams connected and productive with customizable and remote deployment solutions, easy-to-use messaging and device management applications, and Wi-Fi capabilities.

Built with industry-leading Rugged Performance Standards in mind, the XP8 is waterproof, has a military 810G rating, Non-Incendive Class I, II, III, and Div 2 ratings, and can cancel background noise with 100dB+ speakers, making it the perfect ultra-rugged device for lifesaving situations and outdoor conditions.

Dedicated OneTouch Push-to-Talk capabilities included with every XP8 is a necessary feature for quick emergency communication. The ability to power remote speaker microphones without additional batteries is also a crucial feature for the healthcare industry. Large, tactile, and intuitive PTT, SOS, volume buttons, and controls make communication easy and error-free.

In addition to providing healthcare workers and first responders with the durability and connectivity necessary to do their jobs, the XP8 was also designed to be resistant to chemicals. Regardless if exposure happens accidentally or intentionally, the XP8 can be wiped, sprayed, or submerged with disinfecting solutions such as isopropyl alcohol, bleach, dishwasher detergent, hand soap, benzalkonium chloride, acetone, and more.

The Benefits
According to Andresen, the ultra-rugged Sonim XP8 helps the DEM provide more efficient patient care, increase provider safety, and stay logistically effective.

“We have been extremely happy with our Sonim XP8’s,” said Andresen. “They meet our needs perfectly. We also use them within our continuity plan for our communication center and more recently, as FirstNet has become more international, we send them with our providers on international missions too.”

“If you have the need for a purpose-built device like this, it is a much better option then trying to take a device not designed for austere environments and putting a case on it,” said Andresen.

Backed by Sonim’s comprehensive 3-year warranty, the XP8 is the ultra-reliable, ultra-rugged smartphone that’s built to provide those who serve with the smart communication they need, regardless of situation or environment.

Contact a Sonim representative today to learn how you can equip your team with an XP8.

The Company
Since 1967, Birkel Electric has provided full-service industrial and commercial electrical contracting services throughout the St. Louis area and has been a customer of Sonim Technologies since January 2020.

The Challenge
As a commercial and industrial electrical contracting company with over 90 electricians, Birkel Electric needed mobile devices that not only provided reliable connectivity, but that were rugged enough to meet the demands of their industry.

“I was receiving at least two calls per month that an employee’s phone was not working,” said Kathy Davidson, Office Manager at Birkel Electric. “Our old phones would not hold a charge, the speakers were not working, screens would go blank, battery easily died, and one drop off a ladder and it would break in 15 pieces. It was a perpetual challenge to keep the devices running.”

The Solution
After realizing that their previous rugged devices weren’t doing the job, Birkel Electric contacted their representative at Sprint in search of a more rugged and reliable smartphone. Sprint provided them with a Sonim XP8 to test out for one week. By the end of that week the Birkel Electric team was sold, they placed an order, and never looked back.

“I will attest to the fact that in the six months we have had these devices, I have not received a single call from our employees regarding a phone problem,” Davidson said. “That is huge to our company. If I could give it 100 stars I would.”

The Benefits
By switching to the Sonim XP8 Birkel Electric was able to increase their team’s productivity, in turn saving time and money. “It is important for the phones to work due to the need of communication between employees, job foreman, office, supply houses etc.,” said Davidson. “When the communication stops, it costs us money.”

In addition to the benefits of now having the industry’s most ultra-rugged smartphone, Davidson explains the positive experience she had with Sonim’s customer service team.

“We unfortunately had an employee who passed away and his child wanted to keep her dad’s phone. I was searching the internet for a Sonim phone as a replacement thinking I could find a refurbished one and transfer the number. I came across the Sonim site and sent an email to the customer service asking if they would sell phones direct, giving a brief summary of my situation. We corresponded several times and Sonim offered to replace the phone at no charge. I was in total disbelief that a company would have the compassion to help us. This is the type of customer service others should strive for! Sonim has raised the bar.”

For more information on Sonim’s devices please visit https://www.sonimtech.com/products/devices/

The Company
The South Walton Fire District’s Beach Safety Division has been a Sonim customer since 2019. The Beach Safety division was established in 2006 and services 11 Public Regional Beach Accesses across 26 miles of beach in Walton County, Florida. Currently, the Beach Safety Team consists of nine full-time command staff and 65 – 80 seasonal staff. In addition to Emergency Medical Services, the South Walton Beach Safety Division is constantly monitoring the water conditions and weather forecast to provide the most accurate and timely water and surf information possible.

The Challenge
In a dynamic outdoor environment, it’s crucial that lifeguards have reliable and durable communication. David Vaughan, South Walton Fire District’s Beach Safety Director, had repeatedly seen significant equipment failure in the saltwater environment that his team consistently operates in.

“Every other phone we had previously tried would go down within months of the first seasons use,” said Vaughan. “This was a major issue when it came to communication operations. We not only needed to find a lifeguard proof phone, but we also needed technological capabilities to gather and analyze data and provide real time communications with sophistication.”

As the EMS provider for South Walton County, the Beach Safety Division was also seeking a smart phone with EMS related GPS mapping that allowed them to effectively respond to emergencies in a timely manner; Push-to-Talk reliability; and volume and alert features for rescue and EMS incidents.

The Solution
After speaking with an AT&T representative and conducting research on Sonim products across multiple departments, the Beach Safety Division decided on the Sonim XP8. “The XP8s have performed consistently for two full seasons,” said Vaughan. “The phones take a beating daily and have performed very well overall. We like most that they are still in service and have made equipment warranty issues and replacement devices a secondary in-season concern. We recently had a tourist fish out a Sonim device lost on a JetSki patrol in mid 2019. We dried the device off and turned it on to find it fully functioning after a year of being underwater.”

The Sonim XP8 is built with industry-leading Rugged Performance Standards in mind. It’s waterproof, has a military 810G rating, Non-Incendive Class I, II, III, and Div 2 ratings, and can cancel background noise with 100dB+ speakers making it the perfect ultra-rugged device for lifesaving situations and outdoor conditions.

Dedicated OneTouch Push-to-Talk capabilities included with every XP8 is a necessary feature for quick emergency communication. The ability to power remote speaker microphones without additional batteries is also a crucial feature for the public safety industry. Large, tactile, and intuitive PTT, SOS, volume buttons, and controls make communication easy and error-free.

In addition to providing lifeguards with the durability and connectivity necessary to do their jobs, the XP8 can be paired with SCOUT, Sonim’s proprietary device-provisioning and management application that is included in each XP8, to allow lieutenants and officers to manage and control their team’s devices more efficiently. Sonim also partners with an assortment of worker productivity focused applications that make it simple for teams to get the most out of the device.

The Benefits
By providing a durable and feature-rich smartphone solution, the XP8 increased the Beach Safety Division’s productivity and helped them continue to focus on the safety of beach goers. “We are very, very pleased with our Sonim experience thus far,” said Vaughan. “The removable batteries, available repair components, and warranty are really crucial. We consistently try to gear up our crews with tools that help them excel and Sonim has just quietly become part of that culture.”

Sonim understands that serving, protecting, and providing for others demands a smart device you can rely on. Backed by our comprehensive 3-year warranty, the XP8 is the ultra-reliable, ultra-rugged smartphone that’s built to provide those who serve with the smart communication they need, regardless of situation or environment.

Contact a Sonim representative today to learn how you can equip your team with an XP8.